Privacy Policy

1. Who We Are

Great Northern Group operates a collection of hospitality venues, websites, and booking systems through a number of registered UK companies.

These include:

• GREAT NORTHERN (TRENT NAVIGATION) LTD, 17 Meadow Lane, Nottingham, NG2 3HS

• GREAT NORTHERN (FRIAR LANE) LTD, 12-16 Friar Lane, Nottingham, NG1 6DQ

• GREAT NORTHERN BARS LTD, 18A Market Street, Bingham, Nottingham, NG13 8AP

• GREAT NORTHERN (CWB) LTD, 21-23 Central Avenue, West Bridgford, Nottingham, NG2 6GQ

• REFINERY NOTTM LIMITED, 100 Melton Road, West Bridgford, Nottingham, NG2 6EP

• GREAT NORTHERN (NEWARK) LTD, 19 Castle Gate, Newark, Nottingham, NG24 1AZ

• WGIF LIMITED, 19 Radcliffe Road, Nottingham, NG2 5FF

This policy explains how we handle personal information across those interactions.

2. What We Collect

We collect information you provide directly and data generated through your use of our services.

This may include:

• Name, email address, and phone number

• Booking details and visit history

• Payment-related information (processed securely by third-party providers)

• Website usage data, including cookies and analytics

• Marketing preferences and communication choices

3. How We Use Your Information

We use your information to run our venues and communicate with you.

This includes:

• Managing bookings, enquiries, and customer service

• Delivering food, drink, and event experiences

• Sending relevant communications where you have opted in

• Improving our venues, services, and digital platforms

• Meeting legal and regulatory requirements

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent – for marketing communications where you have chosen to receive them

• Legitimate interests – for running our venues, managing bookings, improving services, and operating our websites

Where consent is used, it can be withdrawn at any time.

5. Marketing Communications

We only send marketing communications where you have chosen to receive them.

We currently use Airship to manage email communications and may transition to Access CRM as part of ongoing system changes.

You can opt out at any time using the unsubscribe link in emails or by contacting us directly.

6. Sharing Your Information

We do not sell personal data.

We may share information with trusted third parties where necessary to operate the business, including:

• ResDiary (booking and reservation management)

• Stripe (payment processing)

• Airship (email marketing platform)

• Access CRM (customer data and marketing management, where applicable)

• Other IT, website, and email service providers

We may also share information where required by law.

7. Data Retention

We keep personal data only for as long as it is needed for operational, legal, or regulatory purposes.

When it is no longer required, it is securely deleted or anonymised.

8. Cookies and Website Tracking

Our websites use cookies to:

• Keep the site functioning properly

• Understand how people use the site

• Improve performance and user experience

You can control cookie settings through your browser.

9. Data Security

We take appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorised access.

10. Your Rights

You have rights under UK data protection law, including the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data where appropriate

• Object to or restrict certain types of processing

• Withdraw consent for marketing at any time

11. Third-Party Links

Our websites and communications may include links to third-party sites. We are not responsible for how those sites handle personal data.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

13. Contact

For any questions about this policy or your data, contact:

admin@greatnortherngroup.co.uk GREAT NORTHERN (TRENT NAVIGATION) LTD 17 Meadow Lane Nottingham NG2 3HS